These are our most frequently asked questions

Frequently Asked Questions

How long until I get my order?

Please allow 3-5 business days to prepare, process and ship your order.

Shipping times are dependent upon the option chosen at checkout.

What is your order cancellation policy?

We do not allow cancellations. We begin processing orders as soon the order is recieved, therefore you cannot make any changes once it is submitted.

What is your return policy?

Unfortunately at this time we do not allow returns. Please make sure before you finalize your purchase you have selected the correct items.

If your order is significantly damaged please reach out to us within 10 days of delivery.

How do I contact customer service?

Please email hello@soltones.com and please allow 48 hours for a reply from our team.